Refund policy
Don’t love your purchase? No problem!
Returns
We have a 60 day return policy which means you have 60 days after receiving your items to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and it’s original packaging. You’ll also need the order number or original receipt. When an item is returned without packaging, a restocking fee of 15% will be applied.
Complete this return form and include it in your package. Send all returns to:
Longstreth Returns
78 Wells Road
Spring City, PA 19475
Please be aware that the original shipping fees will not be refunded. Please note: mouthguards, prewrap, athletic tape, special orders, and customized items are non-returnable.
You can always contact us with any questions at generalinfo@longstreth.com.
Refunds
Once we’ve received, inspected, and approved your return you’ll automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages
Please report any shortages, damages, or discrepancies in your shipment within ten days of receipt. We want you to be fully satisfied with items purchased from us. Please do not personalize, condition, or use merchandise until you’re sure it’s right for you. Contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Field Hockey Stick Return Policy
All current model field hockey sticks purchased from Longstreth are covered under our warranty for 6 months from the date of purchase with a receipt. All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken.
We are field hockey. We continuously strive to and are committed to bringing you the best products from around the world. It is our experience that if a stick is defective, it will show itself within the first two weeks of use. We will repair or replace a stick that is broken during normal play. Examples of a broken stick are a shaft broken in two pieces or head that has detached. If you believe your stick is broken, please reach out to us directly at 800-545-1329. We will take care of all Longstreth warranty issues in a timely manner.
WHAT IS COVERED AND WHAT ISN’T?
- WHAT IS COVERED: A broken stick is defined as one literally in two or more pieces which is usually either the shaft of the stick or the head of the stick. Certified umpires can deem a stick illegal for play, but cannot deem it as broken. Our Longstreth Specialists will determine if a stick is broken after evaluation.
- WHAT IS NOT COVERED: Loose grips, paint chips, scratches and nicks, worn heel, loose material inside composite sticks, rattles or vibrations which are the result of normal use, or any other cosmetic damage. For these issues we will offer helpful suggestions, but none of these will negatively affect the play of the product.
- For more information visit our page Is My Field Hockey Stick Broken?
WARRANTY coverage will be determined exclusively by Longstreth Management. Longstreth cannot guarantee the warranty of your product until it is inspected and determined to be under warranty. Once received, if Longstreth agrees that the product is defective, a replacement product will be shipped to you. If we are unable to provide you with the same color and model, we will provide one of equal or greater value. If Longstreth deems the item does not fall under the conditions listed above, the product will be returned to you.
Shoes
Please try on shoes indoors to check for fit and sizing. Do not wear outside when trying on shoes. We do not accept returns of used shoes. When returning shoes, they must be in new condition with original, unmarked box. If box is damaged, marked, or taped, there will be a 15% restocking fee.